Accessibility statement of the Service Map
This accessibility statement applies to the Service Map website administered by the City of Helsinki.
The website address is https://palvelukartta.hel.fi.
Legal regulations applying to the website
Maps, map services and map applications are not covered by the law. However, if a digital map is intended for navigation purposes, in practice to provide guidance on, for example, where an authority’s office is located, the essential guiding content must also be offered in a format that meets the accessibility requirements.
In practice, the location of the office (address, nearby landmarks or public transport stops) must also be indicated as text if the map view does not meet the accessibility requirements. Source: https://www.webaccessibility.fi/requirements-of-the-act-on-the-provision-of-digital-services/what-services-and-contents-are-covered-by-the-act/#maps-and-mapping-services
Information without addresses, based on coordinates (area information, parking ticket machines, public art, audio-guided crosswalks, etc.) is not available in text format on the Service Map.
This website was published after 23 September 2018. Therefore, it is required by law to meet the accessibility requirements required by law.
Accessibility statement
This accessibility statement applies to the Service Map website (https://palvelukartta.hel.fi/en/) run by the City of Helsinki. This statement explains the website’s accessibility and how to submit accessibility-related feedback.
How accessible is this website?
Tämä verkkosivusto ei ole kaikilta osin saavutettava. Alla mainitut sisällöt tai toiminnot eivät täytä kaikkia lain asettamia saavutettavuusvaatimuksia. Korjaamme havaittuja saavutettavuuspuutteita jatkuvasti. Päivitämme tämän selosteen havaittujen puutteiden listausta, kun saamme puutteita korjattua.
Exclusion of text
- Not all text is readable when text is excluded according to WCAG criteria (WCAG 2.1: 1.4.12 Text exclusion)
Map view
- Map information can currently only be viewed visually, but the location of service points is also available in accessible text format.
Accessibility assessment
The accessibility assessment follows the City of Helsinki’s operational guidelines and methods that aim to secure the service’s accessibility throughout every work stage.
The accessibility of the website has been assessed by a third-party expert audit. The assessment included programmatic accessibility testing and a manual examination of the website and its content.
Did you notice shortcomings in accessibility?
We aim to continuously improve the accessibility of our website. If you encounter non-compliant content on the website that is not described on this page, please report it to us. Send your feedback by filling out the City of Helsinki’s feedback form.
Accessibility monitoring
The accessibility and accessibility monitoring of digital products and services will be centralized in the Finnish Transport and Communications Agency Traficom from 1 January 2025.
More information from Traficom’s website (only in Finnish).
Liikenne- ja viestintävirasto Traficom
Digitaalisen esteettömyyden ja saavutettavuuden valvontayksikkö
www.saavutettavuusvaatimukset.fi
saavutettavuus@traficom.fi
puhelinnumero vaihde 029 534 5000
Transport- och kommunikationsverket Traficom
Enheten för tillsyn över digital tillgänglighet
www.tillganglighetskrav.fi
tillganglighet@traficom.fi
telefonnummer växeln 029 534 5000
Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000
Accessibility statement information
This website was published on 2.12.2024.
This accessibility statement was prepared on 29.11.2024.
This accessibility statement was last reviewed on 29.11.2024.
Act on the Provision of Digital Services (306/2019)
Feedback and contact information
Central Administration / City Executive Office