Accessibility statement of the Service Map
This accessibility statement applies to the Service Map website administered by the City of Helsinki.
The website address is https://palvelukartta.hel.fi.
Legal regulations applying to the website
Maps, map services and map applications are not covered by the law. However, if a digital map is intended for navigation purposes, in practice to provide guidance on, for example, where an authority’s office is located, the essential guiding content must also be offered in a format that meets the accessibility requirements.
In practice, the location of the office (address, nearby landmarks or public transport stops) must also be indicated as text if the map view does not meet the accessibility requirements. Source: https://www.webaccessibility.fi/requirements-of-the-act-on-the-provision-of-digital-services/what-services-and-contents-are-covered-by-the-act/#maps-and-mapping-services
Information without addresses, based on coordinates (area information, parking ticket machines, public art, audio-guided crosswalks, etc.) is not available in text format on the Service Map.
This website was published after 23 September 2018. Therefore, it is required by law to meet the accessibility requirements required by law.
Helsinki’s accessibility goals
The City of Helsinki is committed to making its websites accessible. The aim for all of the city’s digital services to comply with at least the AA standard of the Web Content Accessibility Guidelines (WCAG) if reasonably possible.
The city promotes the accessibility of digital services by harmonizing publication work and organising accessibility-related training for its staff. The level of website accessibility is monitored consistently when maintaining the websites. Observed shortcomings are responded to immediately. We try to make the necessary changes as soon as possible.
Accessibility statement preparation
This statement was prepared on 19 April 2023.
Compliance status
This website complies with the statutory accessibility requirements of the AA standard of WCAG 2.1, with the following observed shortcomings.
Summary of service accessibility
The site works well on different devices and when utilising different browsing methods.
Accessibility assessment
The accessibility assessment followed the City of Helsinki’s operational instructions and procedures, which aim to ensure the site’s accessibility in all work phases.
Accessibility was assessed by both an audit performed by an external specialist and self-assessment. The assessment consisted of a programmatic accessibility check and a manual check of the site and content. The shortcomings detected by the evaluation tools have been checked and, if necessary, rectified.
The external specialist audit was performed by Unicus Oy.
Non-accessible content, observed shortcomings
No shortcomings were observed.
Rectified shortcomings
No shortcomings were in need of correction.
Accessibility statement updates
The website’s accessibility is ensured with continuous monitoring when changes are made to technology or content and with periodic checks. This statement is updated in connection with site changes and accessibility checks.
Requesting information in an accessible format
If you feel that content is not available in an accessible format, you can request the information by emailing helsinki.palaute@hel.fi or using the feedback form at www.hel.fi/palaute . We try to respond to inquiries within a reasonable timeframe.
Feedback and contact information
Central Administration / City Executive Office
The City of Helsinki and accessibility
The City of Helsinki aims to be an accessible and barrier-free city for everyone. The city’s goal is to make it as easy as possible for all city residents to move about and get things done in Helsinki, and for all content and services to be equally accessible.
The city promotes the accessibility of digital services by harmonizing its publications and organizing accessibility-related training for its staff.
Website administrators continuously monitor accessibility levels during regular website maintenance. They respond to detected shortcomings immediately and strive to make the required changes as soon as possible.
People with disabilities and users of assistive technologies
The city offers advice and support to people with disabilities and users of assistive technologies. Support is available from the city’s Advisory Services website pages and helpline.
Notification of inaccessible content
If you feel that the website does not meet the accessibility requirements, you can submit a report via email to helsinki.palaute@hel.fi or fill out a feedback form at www.hel.fi/palaute.
If you feel that the website’s content is not available in an accessible format, you can request this information by emailing helsinki.palaute@hel.fi or filling out the feedback form at www.hel.fi/palaute. We try to respond to your request within a reasonable time.
Legal protection of accessibility, Enforcement procedure
If you feel that your report or question has not been responded to or the response is inadequate, you can report the matter to the Regional State Administrative Agency for Southern Finland. The Regional State Administrative Agency for Southern Finland website includes detailed instructions on how to handle this matter.
Regional State Administrative Agency for Southern Finland
Accessibility Supervision Unit
www.saavutettavuusvaatimukset.fi
Tel: +358 295 016 000
Mon–Fri 8.00–16.15
Accessibility statement approval
This statement was approved on 19.4.2023.
Central Administration/City Executive Office
The City of Helsinki